This is national law, so it applies across Australia. Some services listed here are in Victoria. For services in your state or territory, see Help in other states.
To complain or get help, contact the fair trading agency in your state or territory. In Victoria, that is Consumer Affairs Victoria.
What you need to know
When you buy from a business, the Australian Consumer Law gives you rights you cannot sign away. They cover new and second hand goods, sale items and services.
We help you work out what you are owed, write to the business, and take it further if needed.
- For a major failure, you choose a refund or a replacement.
- For a minor failure, the business can choose to repair, replace or refund.
- Your rights apply whether or not the item has a warranty.
- You have no right to a refund just because you changed your mind.
- Uninvited door to door and phone sales over $100 usually have a 10 business day cooling-off period.
- Consumer Affairs Victoria can help with complaints, and VCAT hears goods and services disputes.
How we can help
- Advice on your rights for faulty goods and poor services.
- Help writing a complaint letter to a business.
- Help cancelling a door to door or phone sale.
- Help preparing a VCAT Civil Claims application.
- Help preparing for a VCAT hearing.
Guides
Need help with this?
We are not taking requests yet. These services can help today.
Where this information comes from
These are public sources we used to write the guides on this page. They are general information, not legal advice about your situation.
- Consumer Affairs Victoria New changes to the rental laws
- Consumer Affairs Victoria Notice to vacate in rental properties
- Tenants Victoria Private rental
- Consumer Affairs Victoria Urgentrepairs
- Consumer Affairs Victoria Rent increases
- Consumer Affairs Victoria Free support now available for rental
- Rental Dispute Resolution Victoria Home page
- Victoria Legal Aid Unpaid fines and fines victoria
- Fines Victoria Request a review
- Fines Victoria Request a payment extension
- Fines Victoria Family Violence Scheme
- Fines Victoria Wdp
- National Debt Helpline Home page
- Consumer Affairs Victoria Faulty product
- Consumer Affairs Victoria Guarantees that apply automatically
- Consumer Affairs Victoria Door to door sales
- Consumer Affairs Victoria Resolve your problem
- VCAT Goods and services